USA Orders ship quickly, but the time before shipping can vary for different items. Please double check your shipping address so that this does not delay or cause lost packages if incorrect.
USPS shipments are picked up around 2:00 p.m. EST. Orders placed Monday through Friday are normally shipped the next business day. Friday Afternoon and Weekend orders usually ship on Monday of the following week.
USPS Priority Mail takes 2 - 3 business days once the package has left us; however the USPS does not guarantee delivery in this time frame.
USPS Priority International takes 3 - 10 business days once the package has left us; however the USPS does not guarantee delivery in this time frame. Delays which may occur with customs are not included in the estimated delivery time frame.
We are not responsible for packages USPS states as "delivered" and customer states as not delivered.
There is no refund from USPS.
We are not responsible for lost packages; please double check your shipping address before confirming your order. There is no refund from USPS for a lost package.
If your delivery address is known to be not safe and you are shipping with USPS, please purchase the Signed Confirmation or change to UPS for your delivery choice.
Customers of Puerto Rico
Customers of Puerto Rico: To be able to select US Postal Service (Priority Mail), you must type in United States as your country in your account shipping information.
We ship International orders via the U.S. Postal Service.
International shipments may be subject to customs, duties and taxes which are your responsibility.
Each country varies in custom charges and/or taxes applied from individual items to the subtotal of the order. You are responsible for knowing your country's taxes, limits and any and all items that are NOT allowed in.
First Class International Shipments take approximately 7 to 21 business days to reach your country and destination, however USPS does not guarantee delivery within this time frame and your shipment may take longer.
Priority International Shipments take approximately 3 to 10 business days to reach your country and destination.
Express International Shipments take approximately 3 to 5 business days to reach your country and destination.
First Class International Shipping
We are unable to track, retrieve or refund First Class International Packages. If you select this method, please note:
- There is sometimes no proof of shipment leaving our warehouse, state or country
- There is sometimes no reliable tracking
- There may be no proof of delivery
- Package can sit in customs for up to 6 weeks
- May take 3 months or more to reach you.
- Sometimes these packages are never delivered
- By selecting this method: you release us of responsibility for First Class International shipment length of time or lost package
We require card holder signature for all transactions when card holder billing address does not match the shipping address.
Knotty Forest Yarn reserves the right to require a signature at the time of delivery on any shipment.
UPS and USPS reserve the right to request a signature on any package they are responsible for delivering depending on value of items, insured items and drop off destination.
Un-deliverable, Unclaimed, Refused And Lost Packages...
If your order is returned to us because UPS or USPS is unable to deliver the package due to incorrect address; you are not available for delivery; refusal of package or unclaimed package:
- You may have the package reshipped. You will need to pay reshipping charges plus any UPS or USPS fees for the return back to us.
- You may cancel the order for a refund of items minus shipping charges. A 15% restocking fee plus any UPS or USPS fees for the return back to us will be applied.
- For International Orders Returned/Refused: There is no refund, as we are unable to obtain them.
...Thank you for taking time to read through my Shipping Policies!