❤️ Helpful Information...

Welcome to Knotty Forest Yarn!

Payments Accepted

I accept Visa, Mastercard, Discover, PayPal, Money Orders, Checks and Cash. You can select your payment method at check out, or call us directly to place your order!
International Customers Please Note: All transactions are in USD (United States Dollars). 

Check Payment

It takes approximately 14 business days for a check to clear into our bank account once the check is entered into our bank which may take 2 days upon us receiving the payment. You may see your check has cleared with your bank, however it takes approximately 14 days for us to securely receive the cleared funds into our account.
For Returned/Bounced Checks, there is a $25.00 Fee.

Money Order or Cash Payment

We will ship the order upon receiving your payment.

Credit/Debit Card and PayPal

Orders by Credit/Debit Card: Shipping and Billing Addresses must match or be confirmed/authorized.
If you are placing an order to ship to another address, we will call the cardholder for verification. A notice for signature will also be mailed to the card holder's address.
Credit Card Fraud and filling out Fraudulent Chargeback forms are very time consuming and only takes time away from serving you! So, If we call you to verify information on a credit card order, Please do not be offended. It is for your safety!

Credit/Debit Card Declined Transactions

If your transaction is declined, please contact your bank/credit card company for further information.
Do Not Contact Us for Declined Transactions: We do not decline them; It is your bank/credit card company who declines the transaction. This may happen for any number of reasons: incorrect addresses, or wrong security codes as well as insufficient funds in your account.

Multiple Pending Charges appear on your Credit/Debit Card Statement

If you attempted the transaction more than once upon having a declined transaction, multiple pending charges may appear on your statement.
We do not charge for declined transactions. Please be aware your issuing bank may be holding pending charges from 6 to 14 business days.
Pending Charges are released on declined transactions by Knotty Forest Yarn at the end of each day.

The Shopping Cart

We won't force you to view the shopping cart after each added item. You can see it added in the Shopping Cart at the top of the page. Select "Shopping Cart" at the top of the page to see your full cart where you can make changes.
If you create an account and don't want to purchase right away, please add the item(s) you are interested in to your Wish List.

Privacy

We will never use your information for anything but your transaction.

Newsletter

If you sign up for our newsletter we will not spam you. We respect your time and attention.

Catalog

At this time we do not have a paper catalog.

Wholesale

Sorry, we do not wholesale.

International Orders

Yes! We ship international orders each day!

Shipping/Tracking of International Orders

Once international packages leave the US Post Office, we may be unable to track your package until it clears your country's customs.
Additional duties, taxes, charges from customs as well as any item(s) removed by customs is solely your responsibility. Each year customs laws and rules change. Different forms are required for us to fill out when they make any changes and we do our best to keep up with the changes to the international shipping rules and laws. It is your responsibility to be aware of item(s) which will be charged duty, the money total limit for charges and if the item(s) are allowed into your country.

If Did Not Receive Order Confirmation/Tracking Information/Shipment

Avoid Delays in Receiving Your Order: For ease of checkout, processing and receiving your order: Always Double Check Your Info before Confirming Your Order to make sure that what you have provided us is accurate:

• Email Address
• Billing Address
• Day Time Phone Number

Thank you for taking the time to read our Helpful Facts Page! For more detailed information for shipping, returns, etc., please click on the appropriate link in the information area.